About the job
Are you fluent in French and English? Do you enjoy helping people and finding solutions? Join our remote team and make a real impact by providing friendly, helpful support from the comfort of your home.
What You’ll Do
As a Customer Support Representative, you’ll be assisting French-speaking customers via calls, chat, and email. You’ll answer questions, solve problems, and make sure each customer leaves the conversation feeling heard and helped.
Your Main Tasks
- Provide support in French and English through voice and chat
- Help troubleshoot customer issues quickly and kindly
- Personalize each interaction to make customers feel valued
- Collaborate with your teammates for smooth, consistent service
- Share feedback to help improve how we do things
What You’ll Need
- At least 1 year of remote/online customer service or call center experience
- Experience with bilingual customer support is an advantage.
- Fluent in written and spoken French and English
- Great communication and problem-solving skills
- Familiarity with tools like Gorgias, Zendesk, Shopify, or similar is a bonus
- Calm under pressure and focused on solutions
- E-commerce or CRM experience is a plus
Work-from-Home Requirements
- A personal computer/laptop (at least i5 processor)
- Reliable internet with 15 Mbps+ download/upload speed
Perks & Benefits
- Competitive salary with regular performance reviews
- Paid time off to rest and recharge
- Monthly health stipend
- Bonuses based on performance
- 100% remote work – no commute, ever!
Why You’ll Love Working with Us
We’re a growing company that values people—not just metrics. If you’re ready to grow your career, make customers happy, and work with a team that truly supports you—we’d love to hear from you.
Apply today and let’s make great things happen together!
